Industrial strength security, all year round.

As you‘d expect from a bank, we‘re 100% committed to protecting your security and privacy online. That‘s why we‘ve put in place a number of steps to ensure we‘re doing everything we can to protect you. Not just for now, but always.

Find out how we protect your financial identity, your money, and what you can do to protect yourself by watching the UBank security video.

Remember: If you think your online banking information has been compromised, you think you‘ve received a scam email, or there‘s been unauthorised access to your account, please contact us immediately on 13 30 80.

Security alerts

Fraudulent emails and telephone calls that appear to be from UBank or other legitimate businesses may attempt to trick you into providing personal information such as Internet or Telephone Banking password, etc.

Don‘t respond to any requests for this information, even if they appear to have come from us. We‘ll never ask you to disclose your details in this way.

Find out about the latest scams targetting UBank customers.

What we do to protect you

It‘s not enough to just talk about online security. At UBank it is a major priority. Here are the features we have in place to protect your money:

Safety tips

There are important steps you should take to protect
yourself from online threats such as financial crimeware
and identity theft.

Find out how to protect your computer and save you time and trouble should something go wrong, and also ensure that you are getting the best online experience.

Types of fraud

Protect yourself by learning about fraud and scams

Security software

Security software helps protect your computer against fraudulent activity by detecting and preventing online attacks.

UBank strongly recommends that you install and regularly update firewall, anti-virus, anti-spyware and spam filtering software on your home PC.

UBank Defence

As an online bank we take security very
seriously. And we're so confident that your
money and personal details will be safe with
us that we have developed the "UBank Defence".

So, as long as you have been operating your
account according to our terms and conditions,
in the unlikely event that you are a victim of
fraud, we'll refund 100% of your money. That's
100% piece of mind