UBank Online Banking provides secure access to your UBank accounts from a computer connected to the Internet. You can do all your banking from the convenience of your own home or office.
If you are a UBank customer and have a login email and password, simply log in at ubank.com.au
If you are a UBank customer, but you don't have a login email and password or Telephone Banking PIN, you can apply for one right now by calling 13 30 80 anytime, 24/7.
Sorry, but no. Only you can access your accounts.
Sorry, but No. This is a security feature. Your Telephone Banking PIN can only consist of numbers (eg. 91827364).
Your UBank Online password must consist of both letters and numbers (eg. Jazz303).
To ensure your privacy and security online we have a time out limit of 20 minutes. Time out occurs when you've not entered any information or progressed to the next stage of the application.
If your application times out or you're experiencing difficulties, close the window and try again.
If you continue to experience difficulties, call us and speak to a real person 24 hours a day, 7 days a week on 13 30 80(or +61 2 8756 0855 if you're overseas).
Unfortunately we don't have a 'save for later' function for our application at the moment. But we've spent a lot of time with prospective customers, and we learned during our focus groups and trials that most people take around 3-5 minutes to complete the application so you'll be finished in no time.
For security and privacy reasons we automatically log you out after 20 minutes of inactivity.
You can log in again by re-entering your login email and password, and go straight back to 'MyMoney'.
We'll use this to send you info about your account(s). For instance, we'll send you an email to confirm that we've received your application, or to help in identifying you for transactions. Your personal details, including contact information, are kept secure in accordance with our privacy policy.
For joints accounts, each party to the account must provide an email address.
And while we need you to have one, don't worry - we won't spam you! We won't send you marketing material unless you ask us to.
There are lots of free web based email services that allow you to set up your own email account. These include:
All these providers will have different services and offers. Be sure to read their terms and conditions.
If you'd prefer not to use one of the above email providers, or you have an email address you share with someone else, we suggest contacting your Internet Service Provider (ISP) and requesting an additional email account. Most ISPs set this up for free.
If you have an email address you share with someone else, we need you to setup a new one - just for you. There are many reputable free providers.
If you'd prefer not to use one of the above email providers, or you have an email address you share with someone else, we suggest contacting your Internet Service Provider (ISP) and requesting an additional email account. Most ISPs set this up for free.
Double check that the email address and password that you've entered is correct. This is the email and password you gave us when you signed up or applied online.
If you still can't log in, simply give us a call and speak to a real person 24 hours a day, 7 days a week on 13 30 80 (or +61 2 8756 0855 if you’re overseas).
It's possible JavaScript is disabled on your internet browser – and our website needs it to be on in order to work properly. Check your browser help for instructions on how to turn this on.
If you're still experiencing difficulties, call us and speak to a real person 24 hours a day, 7 days a week on 13 30 80 or (+61 2 8756 0855 if you're overseas).
UBank Online Banking opens in a new browser tab or window, depending on your internet browser settings.
There are two common reasons for nothing happening when trying to access UBank Online Banking:
1. It's possible the browser window is hidden behind your visible one. Minimise your internet browser to check if it's behind.
2. JavaScript is disabled on your internet browser. Check your browser help for instructions on how to turn this on.
If you're still experiencing difficulties, call us and speak to a real person 24 hours a day, 7 days a week on 13 30 80 or (+61 2 8756 0855 if you're overseas).
At present we're unable to take you straight into the relevant section of UBank Online Banking that you've selected. Sorry for the extra click, we're working on it.
Money Box is our way of simplifying the world of finance through a selection of articles, news talk and webisodes – so you can make even more of your money.
Though a lot of the stuff in Money Box is available to everyone, to get access to all the content in Money Box you need to become a member or a customer.
You can become a member in less than a minute, all you need is an email address. And the best part is – it's free. You can sign up right now here
Money Box videos, along with some other features of the UBank website, require Macromedia Flash Player
You can download the plug-in for your browser. Once you've done that you'll need to close and restart your browser and try again.
Some features of the UBank website require Macromedia Flash Player to function correctly.
You can download the plug-in for your browser. Once you've done that you'll need to close and restart your browser and try again.
If you'd like to contact us via Skype, you'll need to download Skype for your computer or mobile device - you'll find this on the Skype website
Some internet browsers don't support the ability to upload pictures to the UBank Goal Tracker.
Internet Explorer is one browser that does support this function - but we realise some others don't, and we're working on it!
You can view your:
- Account summary
- Transaction history
- Detailed account information
- Balance chart
- Savings progress with Goal Tracker
You can
- Open a new term deposit or USaver account
- Change your contact details e.g. address, contact phone numbers (note: if you're a SMSF customer, then you can't do this online - so just give us a call on 13 30 90)
- Provide TFN
- Change your account nickname
- Send us a secure message
- Set up an Automatic Savings Plan
- Set up a regular transfer
- Track your savings with our Goal Tracker Savings tool (note: this online tool is not available for SMSF customers)
- Withdraw and transfer funds
Your account is fully active (transfer money to other accounts and out of your account) once you've successfully completed identification verification.
Log into ubank.com.au to see whether your verification has been completed.
Select 'Manage my accounts' to access UBank Online Banking, then choose 'Payments' from the menu on the left.
Select the relevant option from either 'My Upcoming Payments' or 'View Regular Payment' where you can access this information.
Secure messaging is another way to keep in touch with UBank.
Sometimes it's easier for you to drop us a note with your questions. Secure messaging allows you to do so securely within UBank Online Banking, and in most cases we'll get back to you within 24hrs.
You can send us a secure message by selecting 'My Services' and clicking on the 'Secure Mail' option.
UBank Online Banking let's you view, print and export your transaction history for up to 2 years.
Electronic statements are not currently available, but we're happy to post one to you. If you need a statement, call us and speak to a real person 24 hours a day, 7 days a week on 13 30 80 (or +61 2 8756 0855 if you're overseas).
Once you're logged in, select 'Manage My Accounts' to access UBank Online Banking and then choose 'Transaction History' from the menu.
For security and privacy reasons, we don't allow you to update your telephone number(s) online.
To update your telephone number(s), all you have to do is give us a call, and speak to a real person 24 hours a day, 7 days a week on 13 30 80 (or +61 2 8756 0855 if you're overseas).
Yes. You can view the credit interest details for your savings accounts by accessing the 'Account details' screen within 'Account info' section. This can assist you when it comes to completing your tax return for the previous financial year.
You can export your transaction details from UBank in three different formats:
- PDF (Portable Document Format) – to view PDF files you'll need Adobe Acrobat Reader which is available for download from the Adobe website
- QIF (Quicken Interchange Format) – which works with the popular accounting program Quicken and others.
- OFX (Open Financial Exchange) – this is an open standard which works with dozens of programs
For security and privacy reasons we don't display your address within UBank Online Banking.
If you'd like to confirm your current address before requesting a change, call us and speak to a real person 24 hours a day, 7 days a week on 13 30 80 (or +61 2 8756 0855 if you're overseas).
Sorry, no. While UBank is backed by NAB, we do not share customer account details.
This information is detailed within the UBank Online Banking Terms and Conditions of use
In some cases, transactions on your UBank USaver account may not appear in your available balance.
Transactions such as Automatic Savings Plans are subject to clearance (usually 3-5 business days) from the transfer date and are subject to cut off times.
To check if you have any uncleared funds on your account, select 'Account details'.
Firstly you'll need to log in at ubank.com.au using the email address you gave us when you registered. Once you've logged in, select the 'My Profile' option to change your email address.
You can specify a login email address as well as a separate email address for receiving UBank communications. For example, some of our customers like to use their personal email address to login, but have UBank emails sent to a work email address.
Not sure? Simply give us a call anytime on 13 30 80.
Security of communications and transactions over the Internet is important for both UBank and our customers, and we'd like to let you know that the UBank Online security system has been selected by our data security experts following extensive research.
To help deliver secure Internet Banking services, UBank has implemented a solution that seeks to provide robust authentication and privacy.
That's why Encryption of information between the customer and UBank is provided by an industry standard 128-bit SSL encryption technology. This is the current security standard utilised by most banks in Australia in connection with their internet banking customers.
In addition to our sophisticated cryptographic implementation, robust firewall technology is employed to help to protect UBank's internal systems and customer's information against intrusion from the Internet.
UBank has introduced these measures to ensure a secure environment for you to bank online.
As you'd expect from a bank, we're 100% committed to protecting your security and privacy online. Check out full details on our security
The padlock icon signifies that you're accessing a secure web page. The padlock icon will appear when you've logged in or accessed a secure section of the UBank website.
We've worked with VeriSign to be one of the first Australian banks to use Extended Validation SSL Certificates. These certificates help you be sure you're on the legitimate UBank website, and not an imitation.
If you use version 7 or 8 of Microsoft Internet Explorer, version 3+ of Mozilla Firefox, or Safari 3.2, you'll see that your address bar or text has turned green when you visit secure sections of the UBank website. This is because UBank is using Extended Validation SSL Certificates.
We've worked with VeriSign to be one of the first Australian banks to use Extended Validation SSL Certificates. These certificates help you be sure you’re on the legitimate UBank website, and not an imitation.
In most cases you can reset your password online yourself.
Select 'Help With Logging In' and follow the instructions. If you have a UBank account, have your mobile phone handy as we'll send you an SMS as part of the process.
But if you'd prefer to talk to us, simply give us a call and speak to a real person 24 hours a day, 7 days a week on 13 30 80 (or +61 2 8756 0855 from outside Australia if you're overseas).
When logging into UBank Online Banking, you have up to three attempts to enter your UBank Online Banking password correctly. If you forget your password or enter the wrong one too many times you will be asked to re-register with UBank Online Banking. This is because your Online Banking password cannot be reset or reactivated as no-one knows it but you. To re-register, you can use your Telephone Banking PIN or if you are registered for SMS Security, you will be asked to key in the SMS Security authorisation code sent to your mobile phone. If you cannot re-register because you have forgotten your Telephone Banking PIN, contact our Direct Banking Centre on 13 30 80 for further assistance.
If you think your password has been compromised:
- Change your password immediately within the 'my settings' feature of UBank Online Banking, or
- Contact our Direct Banking Centre on 13 30 80 for assistance.
You must enter a login email address and Online Password every time you access the system. The password is known ONLY to you.
- Keep your password secret.
- Never leave your computer unattended while logged onto UBank Online Banking.
- Don't use your date of birth, telephone number, address, your name or the name of a friend or relative in your password.
- Change your password regularly.
- Don't use a password you use for anything else (e.g. your answering service).
- Ensure that you use Virus Detection Software to protect your computer from Trojan viruses.
- Ensure that you are not observed or heard entering you password (e.g. screen reader software voices data entry and screen text to assist visually impaired users).
If you believe your Online Banking information has been compromised or you notice a transaction you did not initiate, you must contact our Direct Banking Centre immediately on 13 30 80 anytime, 24/7.
If you believe you have made an error with a payment you have submitted, contact the Direct Banking Centre Team immediately on 13 30 80 anytime, 24/7.
The improved monitoring of all UBank Online Banking and Telephone Banking transactions is an added service UBank has adopted to help ensure transactions are initiated by authorised persons.
If a suspicious transaction is detected, we will investigate to confirm if the transaction is authorised. This may involve phoning the customer to confirm that the transaction was initiated by the correct person.
SMS Security is free and available to all UBank Online Banking and Telephone Banking customers. It provides an additional layer of security when making "high risk" detail changes and all payments via Online Services or Telephone Services. Typically we will send you a Security Code via SMS to your mobile number confirming instructions you may give us including:
- Pay Anyone with a daily limit of $20,000 per customer per business day.
- Detail changes deemed as high risk like changing your residential address.
UBank will send you a randomly generated one time SMS Security code to your nominated mobile phone each time you make a request to transfer money outside of your own account(s) or when you register/re-register for UBank Online Banking or Telephone Banking.
All you have to do is key in the SMS Security Code online or provide the code to our Direct Banking Specialists over the phone and your transaction is verified.
SMS Security means that even if your login email and password or Telephone PIN fall into the wrong hands, funds cannot be transferred without providing us with the SMS Security Code. With a whole extra layer of protection, you can bank online with extra peace of mind.
Normally when you log into UBank Online Banking, you use your login email and password. If a fraudster manages to obtain your login email and password, they could be able to transfer funds out of your accounts.
With SMS Security, the fraudster will not be able to transfer any funds from your account because they don't have your mobile phone to receive the SMS Security code.
UBank will not charge customers to receive an SMS message. Customers should check with their mobile network provider to confirm if they would be charged for receiving SMS messages particularly when overseas.
Yes. You'll need the mobile which is registered to your UBank account and also don't forget to contact your phone provider and set your mobile to global roaming. We're committed to ensuring security for our customers so if you don't have your mobile with you, unfortunately we won't be able to complete the transfer.
For security and privacy reasons, we don't allow you to update your telephone number(s) online.
To update your telephone number(s), all you have to do is give us a call, and speak to a real person 24 hours a day, 7 days a week on 13 30 80 (or +61 2 8756 0855 if you're overseas).
The SMS Security Code is only valid for the current transaction or addition/amendment to a payee it was generated for and is valid for 10 mins.
Once you have completed or cancelled the transaction or addition/amendment, the code is no longer valid.
To avoid confusion, delete the message from your mobile phone when the SMS code has been successfully keyed into UBank Online and accepted.
Yes, UBank uses SMS Security for all UBank Online Banking and Telephone Banking.
The only software you need, is a recent version of a browser like Internet Explorer or Firefox, which you can download from the web. All customers should keep their operating system and security software updated including anti-virus, anti-spyware, anti-spam and firewall.
Go to ubank.com.au and enter your login email and password.
If you don’t have a login email and password call us anytime on 13 30 80 or +61 2 8756 0855 if you're overseas.
You can increase or decrease the text size by using the controls in your web browser. For most browsers select the "View" menu then select "Text Size" or "Zoom", you can then adjust the size to suit your personal preferences. Whilst it's possible to change the text size to suit, please be aware that this may impact with the visual appearance of some parts of the UBank website.
Encryption of information between you and UBank is provided by an industry standard 128-bit SSL encryption technology. This is the current security standard utilised by most banks in Australia for internet banking purposes.
In addition to this, robust firewall technology is employed to help protect UBank's internal systems and your information against intrusion.
The short answer is 'Yes'. We use cookies to deliver an enhanced browsing experience. Specifically we use cookies for tracking, measurement, security and session management through both internal and externally provided services. What we don't do is use cookies to personally identify anonymous visitors to our website. For more information on privacy of information you provide us, read our privacy policy.
For a PC you'll need either:
- Microsoft Internet Explorer® v6.0 or higher; or
- Mozilla FirefoxTMv2.x or higher.
For MacTMusers (yes, we love you too) you'll need either:
- Microsoft Internet Explorer® for Macintosh® v5.1 or higher;
- Mozilla FirefoxTMv2.x or higher; or
- SafariTMv3.0 or higher.
To offer a more interactive experience some parts of the UBank website also require the Adobe Flash Player and Adobe Acrobat Reader.
Of course, if you're using another browser our site should work nicely as our technology friends have done their best to code it to the appropriate standards. If you do experience any technical difficulties you can call us anytime on 13 30 80, we're happy to help but we do only provide technical support for the UBank website using the web browsers listed above.
Whilst most features of the website will work on mobile devices, the UBank website has been designed for use on a PC or MacTM. We're looking at a number of ways to deliver specific services to mobiles. If you have any particular suggestions please let us know.
The UBank website has been tested on various browsers on Windows XP and Vista as well as Mac OS X.
Of course, if you're using another operating system our site should work nicely as our technology friends have done their best to code it to the appropriate standards. Our website should function on any operating system provided you're using a supported browser. If you do experience any technical difficulties you can call us anytime on 13 30 80 or send us an email at hello@ubank.com.au, we're happy to help but we do only provide technical support for the UBank website using supported browsers.
|
|
Frequently Asked Questions
|
|
