AML (Anti-Money Laundering) is the law the Australian Government introduced to ensure that everyone in the financial services industry (and others) takes appropriate security-based actions to help protect the country against the threats posed by money laundering and the financing of terrorism.

It means that we need to adequately identify you before we provide services to you, and that you must prove your identity to standards set by the government.

If you are an existing UBank customer, we'll ask you to provide us with your existing UBank account number. If we are able to match your details, then no further identification will be needed.

We will do this electronically using public domain databases.

If this is unsuccessful, we'll be in touch to let you know what verification options we'll need from you. For instance, we may ask you to verify your identity online or to present identity documents to an Australia Post outlet - where they're set up to verify your identity.

Additionally for self managed super funds we may require you to submit additional documentation to verify the detail of your funds and trustee/s. Refer to Self Managed Super help for further details.

People qualified to certify true copies of original documents are known as 'Persons of Standing' in the community, and include:

• A person who is enrolled on the roll of the Supreme Court of a State or Territory, or the High Court of Australia, as a legal practitioner (however described).
• A judge of a court.
• A magistrate.
• A chief executive officer of a Commonwealth court.
• A registrar or deputy registrar of a court.
• A Justice of the Peace.
• A notary public (for the purposes of the Statutory Declaration Regulations 1993).
• A police officer.
• An agent of the Australian Postal Corporation who is in charge of an office supplying postal services to the public.
• A permanent employee of the Australian Postal Corporation with 2 or more years of continuous service who is employed in an office supplying postal services to the public.
• An Australian consular officer or an Australian diplomatic officer (within the meaning of the Consular Fees Act 1955).
• An officer with 2 or more continuous years of service with one or more financial institutions (for the purposes of the Statutory Declaration Regulations 1993).
• A finance company officer with 2 or more continuous years of service with one or more finance companies (for the purposes of the Statutory Declaration Regulations 1993).
• An officer with, or authorised representative of, a holder of an Australian Financial Services Licence, having 2 or more continuous years of service with one or more licensees.
• A member of the Institute of Chartered Accountants in Australia, CPA Australia or the National Institute of Accountants with 2 or more years of continuous membership.

Under the Governments AML (Anti-Money Laundering) we need to adequately identify you before we provide services to you. When you apply, UBank will attempt to verify you online using public domain addresses.

If we are unable to verify you during the application process, you can still verify your identity online by logging into ubank.com.au and using one or more of the following documents:

• Australian Passport
• Medicare Card
• Tax File Number
• Employment Visa (Foreign Passport)

You can use one or more of the following documents:

• Australian Passport
• Medicare Card
• Tax File Number
• Employment Visa (Foreign Passport)

At UBank we recognise that privacy and security of personal information is important to our customers. We respect the confidentiality and security of your personal information and we are committed to protecting it at all times.

We value your privacy very highly. You'll only be able to access your money after strict security processes - and we'll always confirm your identity through your secret question and answer.

We respect your privacy, and the confidentiality and security of your personal information. We're committed to protecting these things at all times.

We have a general duty under the Privacy Act and the Code of Banking Practice to keep information about you confidential, except in certain circumstances where, for example, the law requires us to disclose information about you or where you agree to us disclosing your information.

Call us anytime on 13 30 80 and we'll assist you to reset your security together.