UHomeLoan eligibility

What kind of home loan can I apply for with UBank?

At the moment, we only have one kind of home loan - it's called the UHomeLoan. And it's currently only for people looking to refinance against an existing home loan.

Can I borrow for investment purposes?

Yes. The UHomeLoan is available to refinance an investment loan.

Can I apply for a construction loan with UBank?

No, if you're looking for a loan for construction purposes we won't be able to accept your application at this stage. But please stay tuned as this is something we'll look at in the future as we develop a broader range of home loan products and services.

Can I borrow in a company or trust name?

Sorry, not at the moment. This is something we'll look at in the future as we develop a broader range of home loan products and services.

Can I borrow for business purposes with UBank?

Home loan products are new to UBank and so we're starting with a refinance product, the UHomeLoan, that's available for existing properties only. So if you're looking for a loan for business purposes we won't be able to help you at this stage. But please stay tuned for more loan options from UBank in the near future.

I've signed a contract to buy a house. Why can't I apply for a UHomeLoan?

The UHomeLoan is currently only available for people looking to refinance an existing home loan. And while we hope to create a variety of home loan options in the future, right now if you are purchasing a new property then you wouldn't be eligible for a UHomeLoan.

Is there an age limit to apply for a UHomeLoan?

The last thing UBank wants to do is put anyone in a position of financial hardship. So in some circumstances we'll ask a borrower 60 years of age and over to obtain independent financial advice before proceeding with a UHomeLoan application.

What's the minimum and maximum loan amount?

The minimum loan amount for a UHomeLoan is $100K. The maximum amount is $1 million but this maximum will depend on your individual situation. Apply for a UHomeLoan now online or give us a call on 13 30 80 to find out how much we can loan you.



UHomeLoan product features

Why would I refinance?

People have lots of reasons for refinancing, but one of the most common is to help with cash flow by having lower repayments over a longer term. However you can also refinance to access equity in your property for purposes such as renovation or debt consolidation. Whatever your reason, whether it's to renovate your home, to lower your repayments or to consolidate debt, the UHomeLoan has been developed especially for people looking to refinance an existing home loan.

What interest rates are available?

We offer a choice of fixed or variable rates. Check out our latest rates.

Can I negotiate the interest rate offered on the UHomeLoan?

Sorry, we don't negotiate on the interest rates that you see displayed at ubank.com.au, but the good news is we're confident that we'll always have some of the best rates around - without you needing to negotiate.

How is interest calculated?

Interest is calculated daily, and charged to the loan account on the last day of each calendar month.

What is the comparison rate?

The comparison rate combines the lender's interest rate and ascertainable fees and charges into a single rate to show the true cost of a home loan. It doesn't include fees and charges that are not ascertainable such as break costs.

What's the difference between a fixed and variable rate home loan?

A variable rate home loan is perfect if you're looking for a low, ongoing variable interest rate that's easy-to-manage and has no monthly fees. You can also increase your repayment frequency and make additional one-off repayments without paying additional fees, so you could save money and own your home sooner.

Does the UHomeLoan have any application fees?

No. The good news is that we're keen to make your home loan work harder for you by keeping fees charged by UBank to a minimum, so UBank will not charge you any application fees when you apply for a variable UHomeLoan.

Please note that when you refinance with UBank you may still incur costs from your existing lender or other external legal expenses. Also with a fixed UHomeLoan, UBank will lock your rate at formal loan approval, charging a fee of $395 to guard against any rate changes between formal loan approval and settlement. If at any time during the loan you decide to lock the interest rate the $395 is applicable each and every time.

If a Fixed rate loan is not settled after 60 days after formal approval the loan defaults to the variable rate UHomeLoan.

Are there any ongoing monthly or yearly account keeping fees?

No. The good news is that we're keen to make your home loan work harder for you by keeping fees to a minimum, so there's no regular account keeping fees when you take out a UHomeLoan.

Do break costs or exit fees apply if I repay my loan early?

If you refinance with a variable UHomeLoan and then decide, for whatever reason, to pay out your loan early or to switch to another lender we won't charge you an exit fee - yes that's right there are no admin fees charged by UBank if you pay out a variable UHomeLoan early.

Fixed rate exit fees do apply if all or part of a fixed UHomeLoan is paid out early or if a fixed rate UHomeLoan is changed to a variable rate UHomeLoan. These exit fees compensate UBank for loss incurred when pay out occurs prior to the fixed rate expiry date. Fixed rate exit fees vary and can be expensive, so we recommend that you contact UBank to discuss the details should you be looking to break a fixed rate loan.

What are the break costs/fixed rate exit fees that apply if a fixed UHomeLoan is paid out early?

There may be a fixed rate break cost (referred to as the Lender's Early Repayment Loss in the UHomeLoan contract) if a fixed rate UHomeLoan is partially or wholly paid out before the completion of the fixed rate interest period. (We also may apply break costs if you swap to a variable rate or another fixed rate before the end of a fixed rate period).

Fixed rate break costs will be our reasonable estimate of our loss arising from the repayment of part or all funds prior to the fixed rate expiration date. Such a loss usually arises as a result of changes in market interest rates between the start of the fixed rate period and when the economic cost event or repayment event occurs.

Please contact us if you would like more information regarding the fixed rate break cost and how it is calculated.

Can I make one-off repayments on top of my regular repayments?

With a UHomeLoan you can make additional one-off repayments at any time on top of your regular repayments. There are no fees for making additional repayments on a variable rate UHomeLoan. However additional repayments on a fixed rate UHomeLoan incur fees which can be expensive, so we recommended that you contact UBank to discuss these fees prior to making additional payments on a fixed rate loan.

How can I make additional one-off repayments?

You can do this by using the 'Once Off Payment' option in My UHomeLoan or you can simply increase your regular repayment amount by selecting 'Ongoing Payment' in My UHomeLoan and adding the new payment details.

Can I increase my regular repayment?

If you have a variable rate UHomeLoan, you can increase your regular repayments.

However increasing your repayments on a fixed rate UHomeLoan can lead to fees being incurred. We recommended that you contact UBank to discuss these fees prior to changing your repayments on a fixed rate loan.

Can I redraw with a UHomeLoan?

Yes, if you have a variable rate UHomeLoan with available credit, you can redraw funds at any time, with no fees. The minimum redraw you can make is $1000.

How can I process a redraw with a UHomeLoan?

The quickest way to redraw funds is by logging in to My UHomeLoan. Firstly, nominate an account for the redraw funds to be transferred and then input the amount you wish to redraw. If you request a redraw through My UHomeLoan by 11am EST, the funds will be transferred to your nominated account by the close of the same business day.

Is there a limit on the number of redraws I can do?

No, you can redraw as many times as you like for free, as long as you have available funds. The minimum redraw you can make is $1000.

How much can I redraw from my UHomeLoan?

Your available credit can be found on the Redraw tab in My UHomeLoan. The redraw amount is calculated by taking your total loan amount minus your current balance.

Can I BPAY®?

Yes, you can BPAY® into your UHomeLoan using the BSB and account number that we'll provide you with at settlement. If you can't find these details, give us a call on 13 30 80 and we'll confirm them.

®Registered to BPAY Pty Ltd ABN 69079137518

What does interest-only mean?

Interest-only means you'll only be paying off the interest due on your loan for an agreed period of time. The principal (loan balance) will not reduce if you pay interest only. The interest only repayment option can only be applied for up to 10 years during the life of your UHomeLoan. With an interest-only UHomeLoan you can still make additional repayments on top of your regular repayments and this will reduce your loan balance.

What does principal and interest mean?

This means your repayments will be structured to pay down both principal (loan balance) and interest (payable to lender) over the life of the loan.

What is rate lock?

If there are fluctuations in the market by the time your home loan is settled, the fixed interest rate you end up with may not be the same as when you applied. Therefore with a fixed UHomeLoan, UBank will lock your rate at formal loan approval, charging a fee of $395 to guard against any rate changes between formal loan approval and settlement (as long as this takes less than 60 days). If at any time during the loan you decide to lock the interest rate the $395 is applicable each and every time.

If the loan is settled 60 days after formal approval, the interest rate under your contract is the UHomeLoan variable rate.

What is a Loyalty Discount?

Unless we say otherwise, with a UHomeLoan we'll reward you with a 0.10%p.a. Loyalty Discount off the variable interest rate when you've held a variable rate UHomeLoan product for 3 years. After which you'll earn the discount for the life of your UHomeLoan.

Alternatively, if after 3 years, you roll from fixed rate UHomeLoan product to a variable rate UHomeLoan product you will receive a Loyalty Discount on the variable rate product. See more FAQs on how the Loyalty Discount works.

(If we have a special discount offer, this ordinary discount may not apply. If that is the case, our terms for the special discount offer will explain that the ordinary discount will not apply.)

Do I have to link a UHomeLoan to another account?

Yes. Your UHomeLoan needs to be linked to the BSB and account number of your nominated account to allow direct debiting of your scheduled instalments in addition to using it to receive redrawn funds and make additional payments via direct debit when requested. Salary crediting and BPAY® are ways of making additional payments and can be used for regular payments by prior arrangement, however redrawn funds can only paid to a linked account.

Can I link a USaver account to a UHomeLoan?

Unfortunately you can not link your USaver to a UHomeLoan as your nominated account as it is not a transaction account. You can however make additional repayments to your UHomeLoan from a USaver account.

What is a loan split?

You can split your UHomeLoan up to four times with a minimum split of $20,000. You can split your loan part variable and part fixed or you can decide for all splits to be either variable or fixed. Below are some examples of why you might decide to split your loan:

  • Investment purposes - enabling you to keep separate records and statements for tax and accounting purposes.
  • Own your home sooner - make extra payments on your variable split and you will reduce your loan balance.
  • Lifestyle purposes - use the equity in your home to buy a car, renovate or to have a holiday.
  • Peace of mind - split your loan between fixed and variable portions. The portion of the home loan that's fixed won't be impacted by fluctuating interest rates.

Does UBank have an off-set account?

Unfortunately at the moment there are no offset facilities with a UHomeLoan. But you can pay your salary direct into your loan and then and redraw available funds. Please call us on 13 30 80 if you wish to chat further to one of our Direct Home Loan Specialists about this.

Can I withdraw cash from my UHomeLoan?

No, cash withdrawals and ATM access are not available with the UHomeLoan.

Does UBank have an overdraft facility?

No, there is no overdraft facility with the UHomeLoan, but you can redraw any extra payments you've made to the loan.

How often can I make repayments?

You can choose to make payments weekly, fortnightly or monthly, whichever suits you.

Will I pay my loan off sooner if I pay fortnightly or weekly on my variable rate loan?

Yes - if you pay a quarter of your minimum monthly payment weekly, or half the minimum monthly repayment fortnightly, you'll end up paying the equivalent of an extra month's payment over a year. But the saving's not just because you're paying more frequently - take a look at the effect of extra repayments by going to our UHomeLoan calculator.



UHomeLoan application process

How can I apply for a UHomeLoan?

You can apply online with our easy step-by-step application. You can even save a part-completed application and then finish it later.

Can I apply or talk to someone face to face?

We don't use a branch network so you can't walk in to a branch. Instead you can apply online and contact us over the phone, 24/7, if you have any questions.

Does the UHomeLoan have any application fees?

No. The good news is that we're keen to make your home loan work harder for you by keeping fees charged by UBank to a minimum, so UBank will not charge you any application fees when you apply for a variable UHomeLoan.

Please note that when you refinance with UBank you may still incur costs from your existing lender or other external legal expenses. Also with a fixed UHomeLoan, UBank will lock your rate at formal loan approval, charging a fee of $395 to guard against any rate changes between formal loan approval and settlement fee. If at any time during the loan you decide to lock the interest rate the $395 is applicable each and every time.

I've signed a contract to buy a house. Why can't I apply for a UHomeLoan?

The UHomeLoan is currently only available for people looking to refinance an existing home loan. And while we hope to create a variety of home loan options in the future, right now if you are purchasing a new property then you wouldn't be eligible for a UHomeLoan.

How much can I borrow?

This depends on your individual circumstances, but to help give you an idea, we have our UHomeLoan calculator you can use to estimate how much you may qualify for. Please note that the minimum loan amount for the UHomeLoan is $100,000 and the maximum amount is $1 million, subject to approval.

Is there an age limit to apply for a UHomeLoan?

The last thing UBank wants to do is put anyone in a position of financial hardship. So in some circumstances we'll ask a borrower 60 years of age and over to obtain independent financial advice before proceeding with a UHomeLoan application.

If I'm aged 60 or over and apply for a UHomeLoan are there extra requirements?

Yes if you're aged 60 or over then we strongly recommend that you obtain independent financial and legal advice. We will ask you to provide evidence of legal advice to UBank and how you intend to repay the homeloan, before we can determine if the UHomeLoan product may be suitable for you.

How does a refinance with UBank work?

Refinancing is simply replacing your existing loan with a new one. When you refinance with UBank we'll work with you to get your new loan settled quickly without any fuss. And what's even better is that you can do everything online with minimal paperwork. In summary there are seven easy steps that we'll work through with you:

  • 1. Apply: Apply securely online with our easy step-by-step application at ubank.com.au. The first step is to give us information about you and the loan you're applying.
  • 2. Approval to proceed to the next stage: Once we have reviewed your information, we'll confirm in as little as 30 minutes whether you are eligible to proceed to the next stage of the process.
  • 3. Verification: This is where we ask you to send us some documents so we can check the details you provided on the application form. Don't worry it's quick and easy - we've developed a tool that lets you upload your documents securely online or you can always post them to us.
  • 4. Valuation: We'll organise an independent valuation of your property as security for your loan.
  • 5. Assessment: We'll review your needs, financial position and objectives and offer you a UHomeLoan if it's right for you.
  • 6. Approval: It's official!! If we think a UHomeLoan is right for you, we'll confirm your loan is approved and send you a Contract Pack to read, sign and send back to us.
  • 7. Settlement: The big milestone - congratulations!! Your new UHomeLoan is now up and running - and it's time to sit back, relax and enjoy all the benefits (and savings) of having a UHomeLoan.

How long does it take to refinance with UBank?

This depends on how quickly we receive all the relevant paperwork from you. From application until settlement, we'll send you regular email updates confirming where you're at and the next steps. And what's even better is that you can do most things online with minimal paperwork.

What paperwork do I need to apply for a UHomeLoan?

We generally require the following documents once you have completed the UHomeLoan application. We may also need you to complete a 100 Point ID Check to confirm your identity.

  • Income evidence (generally your 2 most recent pay slips and most recent PAYG summary);
  • Rental income evidence if you have an investment property;
  • Loan statements for the loan(s) we are refinancing; covering the last 6 months.
  • A recent copy of your council rates notice.

Please note that you can upload these documents securely online to the Application Tracker or you can mail them to us. Photocopies of original documents are fine and they do not need to be certified copies. We've even created a checklist so you can ensure you've got all the right documents.

Why do I need to be employed (PAYE) to be eligible for the UHomeLoan?

UBank's first home loan product, the UHomeLoan, is available to employees only. So if you're self-employed we won't be able to accept your application at this stage. But please stay tuned for more loan options from UBank in the near future.

There are more than two borrowers, can I apply for a UHomeLoan?

Sorry, not at the moment. The maximum number of borrowers is two. This is something we'll look at in the future as we develop a broader range of home loan products and services.

I have two or more properties and wish to cross collateralise, can I apply for a UHomeLoan?

Sorry, not at the moment. This is something we'll look at in the future as we develop a broader range of home loan products and services.

Is a valuation required on my house?

Yes, in order to finalise your UHomeLoan, we'll conduct an onsite valuation on your property to confirm its market value. But don't worry UBank won't charge you anything to complete the valuation and someone will call you to organise a time that works for you.

I own my house outright. Can I apply for a UHomeLoan?

The UHomeLoan is currently only for people looking to refinance an existing home loan. So if you own your property outright and are looking for a loan to only access equity in your property then we won't be able to accept your application at this stage. But please stay tuned for more loan options from UBank in the near future.

What happens once I have applied for a UHomeLoan?

After applying we can confirm, in as little as 30 minutes, whether you've been approved to proceed to the next stage of the process. If you do proceed to the next stage, we'll request a few documents from you and then we'll review your needs, financial position and objectives and approve the loan if it is right for you.

How can I track my application?

We've developed an online "Application Tracker" allowing you to keep track of your application status, giving you full visibility of the process from start to finish. So you're not kept in the dark at any point, we'll also send you regular email updates informing you where you're at and the next steps.

When do I need to provide documents to UBank?

There are two stages of the loan process where we'll require documentation:

  • 1. When we're assessing your application, we'll ask you to supply us with a few documents to confirm the information you provided in your application. You can upload these documents quickly and easily online. We've even created a checklist so you can ensure you've got all the right documents.
  • 2. After approval, you'll receive a Contract Pack. We need you to review and sign the Contract Pack documents, and post it back to us.

What is settlement?

Settlement happens when your previous home loan has been discharged and your new UHomeLoan is formally in place.



FASTRefi®

What is FASTRefi®?

When you refinance a home loan the settlement process can often be lengthy and frustrating, typically taking up to 4 to 6 weeks to complete. To provide you with a faster hassle-free settlement UBank uses a process called FASTRefi®. FASTRefi® allows the settlement of the new home loan to be completed within as little as a few days after formal loan approval. You can find out more about FASTRefi® online www.firsttitle.com.au.

®FASTRefi is a registered trade mark of First Title.

Am I eligible for FASTRefi®?

FASTRefi® sn't available to all applicants and we'll confirm at the assessment stage using information on your loan application you have provided whether we can settle your loan using FASTRefi®. If you're not eligible for FASTRefi® then we'll still be able to settle your UHomeLoan as quickly as possible.

How does FASTRefi® work?

The way FASTRefi® works is that we take information about your existing home loan product and information from your existing home loan statements to determine an estimated figure that includes any known exit fees and discharge fees that your existing lender will charge plus a safety "buffer" allowance. The estimated figure amount will be included within your total approved loan amount. This enables UBank to pay out your existing loan very quickly - typically within a few days after receipt of your returned signed documents.

What happens if the total approved loan amount via FASTRefi® is too low?

If the total approved loan amount is not sufficient to completely pay down your existing home loan, there will be a 'shortfall' amount required. This will mean that FASTRefi® may not be possible. We will contact you to discuss arranging standard settlement and how you will arrange to fund your shortfall.

What happens if the total approved loan amount via FASTRefi® is too high?

If the total approved loan amount is greater than the amount required to completely pay down your existing home loan, there will be a 'surplus' amount. In this situation your existing lender will be responsible for refunding the surplus amount to you. You can choose to keep these monies as a cash out amount or pay down your home loan and reduce payments to minimum if desired.

Does FASTRefi® involve extra paperwork?

Yes, if your UHomeLoan is to be settled using the FASTRefi® process then we'll include a few additional documents in your Contract Pack for you to review, sign and return.



UHomeLoan Contract Pack

Who is First Mortgage Services?

First Mortgage Services work with UBank to help with settlement arrangements regarding your loan, once you've been formally approved for a UHomeLoan.

Who is AFSH Nominees Pty Ltd?

AFSH Nominees Pty Ltd is the lender that will be noted on the Loan Offer, Terms and Conditions and a few other documents with the Contract Pack.

Who is Advantedge?

Advantedge provides UBank with some of the services we require to offer to the UHomeLoan product to our customers.

What's a Contract Pack?

The Contract Pack contains all the legal documents we need to refinance your loan. UBank will upload your Contract Pack to the Application Tracker or post it to you, if you prefer. All you have to do is read, sign where needed and return a few documents to us in the post. Then we'll move to settling your new loan.

How do I receive and return my Contract Pack?

Your Contract Pack will be mailed to your via Express Post. You'll also find a copy of your Contract Pack on the Application Tracker for your files. Once you've received your Contract Pack in the post, all you have to do is read, sign where needed and return the documents to us in the self-addressed Express Post envelope enclosed in the Pack. Then we'll move to settling your new loan.

Can I print my Contract Pack?

Yes, you can download your Contract Pack documents from the Application Tracker and then print them for your records. But we need you to sign and return the Contract Pack that was sent to you in the mail.

Where should I send the final Contract Pack to?

Once you've reviewed the Contract Pack documents and signed where required all you need to do is return a few documents to us in the post to the address below. You'll find an Express Post envelope enclosed so you can get your Contract Pack back to us as quickly as possible.

First Mortgage Services

Reply Paid 86943

Collins St East VIC 8003

How long do I have to sign and return the Contract Pack?

You need to return your signed Contract Pack within 21 days of receiving it, or your loan offer may expire. The sooner we receive your Contract Pack, the sooner we can settle your loan.



UHomeLoan Loyalty Discount

What is a Loyalty Discount?

With a UHomeLoan we'll reward you with a 0.10%p.a. Loyalty Discount off the variable interest rate when you've held a variable rate UHomeLoan product for 3 years. After which you'll earn the discount for the life of your UHomeLoan.

Alternatively, if after 3 years, you roll from fixed rate UHomeLoan product to a variable rate UHomeLoan product you will receive a Loyalty Discount on the variable rate product.

Do I receive a Loyalty Discount if my UHomeLoan is variable?

Yes, you will receive a 0.10%p.a. Loyalty Discount when you've held a variable rate UHomeLoan product for 3 consecutive years. The Loyalty Discount will apply to the standard variable rate until loan is terminated. However if, after 3 years, you move from a variable rate UHomeLoan product to a fixed rate UHomeLoan product, you will not receive a Loyalty Discount on the fixed rate.

Do I receive the Loyalty Discount if my UHomeLoan is fixed?

No, the Loyalty Discount does not apply to a fixed rate UHomeLoan product. However if any time after 3 years, you roll from fixed rate UHomeLoan product to a variable rate UHomeLoan product you will receive a Loyalty Discount on the variable rate product.

Do I receive the Loyalty Discount if my UHomeLoan has split loans?

The Loyalty Discount will be managed on a loan by loan basis. If you have split loans they will be reviewed individually, not collectively. So, if you've held a variable rate UHomeLoan for 3 consecutive years or you've held a fixed UHomeLoan for 3 consecutive years and are rolling to a variable rate product then the Loyalty Discount will be applied.

What is the Loyalty Discount rate?

The Loyalty Discount is currently set at 0.10%p.a. UBank has the discretion to vary this rate at any time.

When does the Loyalty Discount apply?

For variable rate loans the Loyalty Discount will be applied the first day after your third anniversary with a UHomeLoan.

I've got more than one UHomeLoan, can I get the Loyalty Discount on all of them?

The Loyalty Discount will be managed on a loan by loan basis. If you have multiple loans they will be reviewed individually, not collectively. So, if you've held a variable rate UHomeLoan for 3 consecutive years or you've held a fixed UHomeLoan for 3 consecutive years and are rolling to a variable rate product then the Loyalty Discount will be applied.

Will my repayments automatically reduce when I get my Loyalty Discount?

No, the Loyalty Discount reduces your interest rate, but not your payments. This enables you to get ahead on your UHomeLoan. You may reduce your payment to minimum at any time after the Loyalty Discount is applied by giving us a call on 13 30 80.



Managing your UHomeLoan

How do I change my personal details?

Simply give us a call on 13 30 80 and we can update your details over the phone. Please have your mobile phone handy when you call as we'll use this to identify you.

How do I set up a direct debit payment?

A direct debit form will be included in your Contract Pack. Simply complete this form by providing instructions on the nominated bank account that you'd like to debit for your repayments we'll take it from there. You can also change your nominated account at any time by giving us a call on 13 30 80.

How do I change my direct debit account?

Simply give us a call on 13 30 80 and we can update your details over the phone. Please have your mobile phone handy when you call as we'll use this to identify you.

Do break costs or exit fees apply if I repay my loan early?

If you refinance with a variable UHomeLoan and then decide, for whatever reason, to pay out your loan early or to switch to another lender we won't charge you an exit fee - yes that's right there are no admin fees charged by UBank if you pay out a variable UHomeLoan early. Exit fees do apply if all or part of a fixed UHomeLoan is paid out early or if a fixed rate UHomeLoan is changed to a variable rate UHomeLoan. These exit fees compensate UBank for loss incurred when pay out occurs prior to the fixed rate expiry date. Fixed rate exit fees vary and can be expensive, so we recommend that you contact UBank to discuss the details should you be looking to break a fixed rate loan.

What happens if I default on my repayments?

If there is default in repayments, you'll be charged the Default Margin applicable at the time until you make the necessary repayments.

How will UBank inform me if my interest rate changes?

When there is a change in the UHomeLoan Standard Variable Rate we will notify you in writing or by advertising in a leading daily newspaper in each State and Territory no later than the day on which the change takes effect. You can find out your UHomeLoan Standard Variable Rate, and the Default Rate for your Facility at any time by telephoning UBank on 13 30 80 or viewing our home loan rates online.

What is My UHomeLoan?

My UHomeLoan is an online tool for managing your loan. You can redraw, transfer funds between your accounts, and keep track of transactions, payments and balances, online 24/7. You can access My UHomeLoan via the Quick links menu in MyMoney.

How do I access My UHomeLoan?

Simply log in to ubank.com.au using your email address and password and then click on the link to 'My UHomeLoan'. For added security, you'll need to log in again using your loan number and PIN. Your PIN will be mailed to you at settlement.

What should I do if I have lost my PIN?

Contact UBank immediately on 13 30 80 and we will issue you with a new PIN.

I have two different UHomeLoans for different properties, can I have the same PIN?

Unfortunately not. For added security, each loan has a unique PIN.

If I'm a joint account holder, do we each have separate PINs?

No. A PIN is issued per loan so you'll share the same PIN as the other account holder.

When will I see my transactions appear in My UHomeLoan?

All transactions will appear in My UHomeLoan within 2 business days after the transaction takes place.

How often will I receive a loan statement?

We'll send you a statement in the mail every 6 months, covering January to June and July to December. Or your can login to My UHomeLoan to download a statement at any time.

I'm paying extra into my loan. How much will I save?

You can use our UHomeLoan calculator to find out how much you can save by making additional repayments.

Can I make one-off repayments on top of my regular repayments?

With a UHomeLoan you can make additional one-off repayments at any time on top of your regular repayments. There are no fees for making additional repayments on a variable rate UHomeLoan. However additional repayments on a fixed rate UHomeLoan incur fees which can be expensive, so we recommended that you contact UBank to discuss these fees prior to making additional payments on a fixed rate loan.

How can I make additional one-off repayments?

You can do this by using the 'Once Off Payment' option in My UHomeLoan or you can simply increase your regular repayment amount by selecting 'Ongoing Payment' in My UHomeLoan and adding the new payment details.

Can I increase my regular repayment?

If you have a variable rate UHomeLoan, you can increase your regular repayments.

However increasing your repayments on a fixed rate UHomeLoan can lead to fees being incurred. We recommended that you contact UBank to discuss these fees prior to changing your repayments on a fixed rate loan.

How do I increase my regular repayment?

Simply select 'Ongoing Payment' in My UHomeLoan and enter the new repayment amount.

Can I redraw with a UHomeLoan?

Yes, if you have a variable rate UHomeLoan with available credit, you can redraw funds at any time, with no fees. The minimum redraw you can make is $1000. The quickest way to redraw funds is by logging in to My UHomeLoan. Firstly, nominate an account for the redraw funds to be transferred and then input the amount you wish to redraw. If you request a redraw through My UHomeLoan by 11am EST, the funds will be transferred to your nominated account by the close of the same business day.

Is there a minimum redraw amount?

Yes, the minimum redraw you can make is $1000.

Is there a limit on the number of redraws I can do?

No, you can redraw as many times as you like for free, as long as you have available funds.

Can I BPAY®?

Yes, you can BPAY® into your UHomeLoan using the BSB and account number that we'll provide you with at settlement. If you can't find these details, give us a call on 13 30 80 and we'll confirm them.

Can I have my salary credited to my UHomeLoan?

Yes, you can make repayments by having your salary credited to your UHomeLoan, but the salary must go into your nominated account at least two business days before your repayment is due. Please note that although you can redraw available funds from the UHomeLoan (subject to a minimum redraw amount of $1000), cash withdrawals are not yet available with the UHomeLoan so you may wish to split your salary with some directed to your UHomeLoan and some to a 'cash' account.



UHomeLoan Special Offer

What is the offer?

For a limited time, we're offering a 0.20%p.a. discount off the UHomeLoan standard variable rate for the life of the loan.

How long will the offer last?

The offer is available to any customers who apply online for a variable rate UHomeLoan from the 10th December 2011. Loans must be unconditionally approved and settled within 6 weeks from the date the application was submitted to qualify for the discount.

Will UBank provide notice before they remove this offer?

Yes, UBank will offer customers notice as to the expiry of this offer on our website.

Does the new offer affect the 0.10% Loyalty Discount that applies to the Standard Variable Rate after 3 years?

Yes, the Loyalty Discount that's normally applied after 3 years is now being given upfront. And it's being doubled as part of the offer - so the original Loyalty Discount no longer applies after 3 years.

Does this offer apply to Fixed Rate loans?

No. The offer's only applicable to UHomeLoan Standard Variable Rate loans.

Does the 0.20% loyalty discount apply to my loan for a limited period of time only?

If you apply during the offer period, then the 0.20% discount applies for the life of the loan.

If I have questions, or need help with my application, does that make me ineligible for the offer?

No. You can still call to ask questions any time. You just need to submit your application online.