Simple. You can contact UBank by:

• Calling our Direct Banking Centre on 13 30 80 (overseas +61 2 8756 0855) and speak with one of our Direct Banking Specialists
  • Users who are deaf, or have a hearing or speech impairment can call through the National Relay Service:
  • TTY users phone 13 36 77 then ask for 1300 822 665.
  • Speak and Listen (speech-to-speech relay) users phone 1300 555 727 then ask for 1300 822 665.
  • Internet relay users connect to the National Relay Service www.relayservice.com.au and then ask for 1300 822 665.
• Send us an Email - Send us your feedback at hello@ubank.com.au. To keep your personal information safe, please don't include details like your account number, credit card number, pin or password.
• Send us a secure message - if you are a UBank customer simply login using your login email and password and go to 'MyMoney'.
• Mail - Write to us at the following address:
  UBank Customer Resolutions Officer
  PO Box 1466 North Sydney NSW 2059
• Skype - You can 'Skype^TM Us' from anywhere in the world for free (excluding ISP costs). UBank is the first Australian Bank to enable Skype^TM calls directly into our 24x7 Australian-based Direct Banking Centre.

Simple. Call the Direct Banking Centre on 13 30 80 24/7 and speak with one of our Australian-based Direct Banking Specialists.

Yes. If you are a UBank customer and you have a login email address and password, simply login and go to 'MyMoney' then 'Send a secure message' to send us a secure message.

Yes. You can 'Skype^TM Us' from anywhere in the world for free (excluding ISP costs). UBank is the first Australian Bank to enable Skype^TM calls directly into our 24x7 Australian-based Direct Banking Centre.

Yes. You can also follow us on:

• Twitter - UBank uses Twitter to share latest news and information such as changes to our interest rates. Follow UBank on Twitter
• Facebook - UBank is on Facebook, check out our updates and insights, you can even become a fan! Visit UBank on Facebook
• YouTube - UBank posts video content on YouTube that we think you will find interesting, as well as our famous MoneyBox Videos. Visit UBank on YouTube
• friendfeed - UBank uses friendfeed to bring together content from our online presence outside of ubank.com.au. Visit UBank on friendfeed

Call or write to us, and we'll try to resolve your issue ASAP:

• Speak to a real person anytime on 13 30 80.
• Write to us at:
  UBank Customer Resolutions Officer
  UBank PO Box 1466
  North Sydney NSW 2059
  
• Email us at hello@ubank.com.au
• Login to your account and send us a secure message

If we're unable to resolve your complaint to your satisfaction, you can seek assistance from the Financial Ombudsman Service (FOS).

The FOS's contact details are as follows:
Financial Ombudsman Service
GPO Box 3 Melbourne Victoria 3001
Telephone: 1300 78 08 08
Fax: (03) 9613 6399
fos.org.au